Terms of Service

These Terms of Service (the “Terms”) govern access to and use of Kestrel WMS, the warehouse management service provided by LumaByte (“we”, “us”) at app.kestrelwms.com.

By creating an account, signing in, or otherwise using the service, you agree to these Terms. If you are agreeing on behalf of a company, you represent that you are authorized to bind it, and “you” means that company. If you do not agree, do not use the service.

Where a separate written agreement or order form is signed between you and LumaByte, that agreement controls to the extent it conflicts with these Terms.

Kestrel WMS is business software for third-party logistics and warehousing operations. It covers receiving and inbound processing, inventory, order fulfilment, shipping and carrier rating, returns, work orders, storage and handling billing, and integrations with third-party systems.

The service is provided on a subscription or plan basis. We may add, change, or remove features over time. We will not make a change that materially reduces core functionality during a paid term without notice.

You are responsible for the accuracy of your account information, for all activity under your account, and for keeping credentials confidential. You must notify us promptly at info@lumatechlab.com if you believe an account has been compromised.

You control which of your personnel and which of your clients receive access, and at what role. You are responsible for revoking access when someone leaves. API keys we issue are shown once at creation; you are responsible for storing and rotating them.

You agree not to:

• Use the service in violation of any law, including export, customs, or hazardous-materials rules
• Attempt to access another organization’s data, or probe, scan, or test the security of the service without our written permission
• Interfere with or disrupt the service, or circumvent rate limits or usage quotas
• Reverse engineer, decompile, or attempt to derive source code, except where that restriction is unenforceable by law
• Resell or provide the service to a third party except to your own clients in the ordinary course of your logistics business
• Upload malicious code, or content you do not have the right to upload

We may suspend access without notice where continued use presents a security risk, threatens the stability of the service, or is required by law. We will restore access as soon as the cause is resolved.

As between you and us, you own all data you or your clients submit to the service (“Customer Data”). You grant us a limited licence to host, process, transmit, and display Customer Data solely to provide and support the service, and as described in our Privacy Policy.

You are responsible for the lawfulness of Customer Data, including having the necessary rights and notices to provide us with the personal information of your clients and their recipients.

We do not sell Customer Data and do not use it to train machine-learning models.

AI suggestions. AI suggestions are off unless we turn them on for your account with your agreement, and we turn them off at your request. While they are on, the names, descriptions, and brands of your products are sent to our AI subprocessor, TypeSafe AI, Inc., which returns suggestions such as a product category or a note that a product needs more detail. A suggestion never changes Customer Data until one of your users accepts it. Error reports from the service may also be sent to TypeSafe to help us triage faults. Before a report is sent, automated filtering removes email addresses, IP addresses, many phone-number formats, long numbers, UUID-style identifiers, and credentials. That filtering works by pattern: it cannot reliably recognise names, street addresses, or business and product names, so an error message that happens to include such text can reach TypeSafe with it. TypeSafe states that it does not train or fine-tune models on the data we send it. Our subprocessors are listed in our Privacy Policy.

The service can connect to third-party systems — including Intuit QuickBooks Online, ShipStation, sales channels, and carriers. Those connections are optional and are made at your direction, using credentials you supply or authorizations you grant.

Your use of a third-party system is governed by your agreement with that provider, not by these Terms. We are not responsible for a third party’s availability, accuracy, pricing, or acts. If a provider changes or discontinues its API, the corresponding functionality may change or stop working.

Accounting integrations in particular. Where the service writes invoices or other records into your accounting system, you remain responsible for reviewing them and for the correctness of your books, tax determinations, and filings. The service is not a substitute for accounting or tax advice.

Fees, billing frequency, and plan limits are set out in your order form or plan selection. Unless stated otherwise, fees are in US dollars, are payable in advance, and are non-refundable except where required by law.

Fees are exclusive of taxes; you are responsible for any sales, use, or similar taxes other than taxes on our income. We may change pricing on renewal with at least 30 days’ notice before the renewal date.

We aim to keep the service available continuously, but we do not guarantee uninterrupted operation. Planned maintenance will be announced in advance where practical. Support is provided by email at info@lumatechlab.com during normal business hours.

Each party may receive non-public information from the other. The receiving party will protect it with at least reasonable care, use it only to perform under these Terms, and not disclose it except to personnel and contractors bound by similar obligations, or where legally compelled after giving notice where permitted.

We retain all right, title, and interest in the service, including its software, design, and documentation. These Terms grant you a non-exclusive, non-transferable right to use the service during your subscription, and nothing more. Feedback you give us may be used without restriction or obligation.

Except as expressly stated in these Terms, the service is provided “as is” and “as available”, without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the service will be error-free, that defects will be corrected, or that calculated rates, charges, or estimates will be accurate in every case. You are responsible for verifying rates, charges, and shipping documentation before relying on them.

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, goodwill, or data, even if advised of the possibility.

Each party’s total aggregate liability arising out of or related to these Terms will not exceed the fees paid or payable by you to us in the twelve months before the event giving rise to the claim.

These limits do not apply to your payment obligations, to either party’s indemnification obligations, or to liability that cannot be limited by law.

You will defend and indemnify us against third-party claims arising from Customer Data, from your use of the service in breach of these Terms, or from your violation of law. We will defend and indemnify you against third-party claims that the service, as provided by us, infringes a US intellectual property right.

These Terms apply for as long as you use the service. Either party may terminate for material breach that is not cured within 30 days of written notice. You may cancel a subscription in line with your order form.

On termination, access ends. You may request an export of Customer Data by writing to info@lumatechlab.com; after a reasonable export window, we may delete it in accordance with our Privacy Policy. Sections that by their nature should survive — including data ownership, confidentiality, disclaimers, limitation of liability, and indemnification — survive termination.

We may update these Terms. We will revise the “Last updated” date above, and for material changes we will give notice through the service or by email before they take effect. Continued use after a change takes effect means you accept the revised Terms.

Governing law and venue are set out in your order form or separate written agreement with us.

Neither party is liable for delay or failure caused by events beyond its reasonable control. Neither party may assign these Terms without the other’s consent, except to a successor in a merger or sale of substantially all assets. If a provision is held unenforceable, the rest remains in effect. A failure to enforce a provision is not a waiver of it. These Terms, together with any order form and the Privacy Policy, are the entire agreement between the parties on this subject.

Questions about these Terms can be sent to info@lumatechlab.com.